Returns and Refund
How to return your order
You have the right to return the order (both will be declared as product) within 30 days of the delivery date, but it is more long for public holidays (15 days). On receipt of the product we advise you to check carefully that it is free of defects and is compatible with what was ordered. If, for any reason, the product received does not correspond to what you expected, you can send it back to us following this procedure:
Return for a Refund
Only defective product is eligible for refund if the item is returned unused, undamaged, in its original packaging within the 30 days of receiving item. The refund will be processed within 7-10 working days of receiving your returned package. Under normal circumstances, the refund may not include original shipping cost, transactional fee and custom duties depends on circumstances. Luxatlast.com will not be responsible for the cost of return shipping.
Refund before Delivery
We could accept the request for cancellation of orders and refund before delivery. The refund would not include the transaction fee under normal circumstances. Please contact firstname.lastname@example.org if you have any request before delivery.
You have the right to exchange the product within 30 days of the delivery date, but it is more long for public holidays (15 days). We replace items if they are defective or damaged. Or item that is unused and in the same condition that you received it. It must also be in the original packaging. Customized products and gift cards are exempt from being exchanged. A product can only be replaced with another product of equal or lesser amount. If you want to change to a product with a higher price, we ask you to return the initial order for a refund and place a separate order with the desired product. If you need to exchange it, send us an email to email@example.com. Please do not send us the item without our confirmation. After you have received our confirmation of return and exchange, please send your item to following address:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We recommend you to insure the package. We don’t guarantee if the package would be lost during the return.
When product is defective, a new replacement will be sent if notified within 30 days of receipt. Luxatlast.com will be responsible for the cost of this new shipment. In the case the customer does not accept a replacement but he wants a refund, he has to arrange the goods return to the luxatlast.com headquarter and, once we will be able to receive it, we will apply a total refund via payment gateway.
In all the cases above, returned packages remain the responsibility of the customer until they are received by our team. Therefore, it is recommended to use traceable carrier when shipping items back to us as luxatlast.com is not reliable for lost packages during transit. The sections ” Warranties” in our terms and conditions also apply.